What happens if my payment method is declined?

Each month between the 1st and the 5th you will receive an invoice for the service provided the month before.

Our partner Stripe will then try to collect the invoice amount on your infile payment method.

If that payment fails you will receive a first email notification and another attempt will be made the day after. Each email let you the ability to use another payment method and to update your payment method on file.

Don’t hesitate to contact us : we will do everything we can to acomodate you if you are unable to pay your balance in time and we will be happy to help you.

If on the 15th of the month your balance is not paid in full your apps will automatically scale down to 0 instances.

If on the next billing day your balance is still not paid in full we will terminate your account including your Drive access but you’ll have the ability to restore the data by paying the balance at any time during 90 days after that date.

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